As it turns out, the scandal over Amazon’s Alexa voice-controlled personal assistant recording and sharing private conversations both with hackers and with people on the users’ contact list is much more serious than the company had feared.
People have been willing to overlook glitches in the Echo, like it turning on accidentally or without the wake word being uttered, said Ryan Calo, an associate law professor at the University of Washington who researches how law applies to technology. This incident is more alarming since a private conversation was recorded and sent to a third party, he said.
“Think about how uncomfortable the millions of people who own these things now feel,” Calo said. “The real harm is the invasion into solitude people now experience in their homes.”